Today, everyone at MARTA has access to our MARTA Employee Self-Service application. MARTA Transit; to request that an application be mailed or emailed to you. Learn more about bikes and MARTA. Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. 404-848-5000 . At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. Individuals who believe they are eligible must complete Part A of the eligibility application. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. If service is to be suspended, the reasons will be provided. Where can I purchase bus passes? If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. Customer must arrive at work, school or appointment no later than 8:00 AM. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. for any inconvenience. If you were issued a permanent card, your eligibility expires three years from the date of issue. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Customer gets off work or finishes school or appointment at 4:00 PM. Train Hours. In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . CCRs will provide a Ready Time when the trip request is confirmed. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. MARTA Reduced Fare Office Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. Customer zip code, which is the password to access the automated system. The thirty (30) Minute Ready Window will begin at the stated Ready Time. Please indicate if no return trip is necessary. If the visitors disability is apparent, this documentation is not required. About MARTA. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. Call 404-848-5000 and start your Balance Protection. The fax number for Mobility Eligibility is 404-848-6900. The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). 404-848-5389, or mobilitycertification@itsmarta.com, May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. Customers must be ready to depart at their assigned Ready Time. Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. MARTA Police (Non-Emergency) 404-848-4900. Service cannot be provided earlier, later or on days when regular MARTA service is not available. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. The position pays very well also. Atlanta, GA 30324-3330, In Person: Click here to download the Mobility/Paratransit Application. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. A $5.00 replacement fee will be charged for all subsequent replacement cards. A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA Mobility does not access residential driveways. Atlanta, GA 30303, MARTA Headquarters Building Overview http://www.itsmarta.com/ride-with-respect.aspx. LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. 404-848-5000 . MARTA Police (Emergency) 404-848-4911. The CCR will make every effort to accommodate requested pick-up or drop-off times. Local, Express, . The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. Mobility Operators do not provide services that exceed door-to-door assistance. 1. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: Appeals must be received within sixty days (60) of receipt of the denial letter. You may also e-mail: Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. Is a shared ride, advanced reservation mode of public transportation. These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. A requested trip time may not be available. A CCR will return the call and complete the reservation. No-Shows that are not within the customers control will not be counted against the customer (i.e. We don't offer Reduced Fare versions of any of our pass programs. Five Points Lost and Found Office is temporarily closed. 2424 Piedmont Road, NE To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. MARTA Mobility. A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA Mobility Operators are expected to obey the same rules as our customers. The assigned Mobility Bus is scheduled to arrive during this time. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: Click this link[ MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . 1. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. Using tobacco or electronic cigarettes or vaporizers is prohibited. The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. Get to Know MARTA. When does my Reduced Fare Breeze Card expire? Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. Customer Service. 2424 Piedmont Road, NE Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. breezecard.com. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. 4. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. All fare types must be loaded on a MARTA Mobility Breeze For this reason, different types of eligibility that have developed in the transit industry, including: Please complete the The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. MARTA Police (Emergency) 404-848-4911. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. (Forsyth Street side of the station) Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. This service is designed for customers who can use the fixed route system if an accessible route is available to them. Everybody needs their own. The goal: make life simpler for all our employees. MARTA Police (Non-Emergency) 404-848-4900. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. Customer Guides and other written materials are available in alternative formats. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. MARTA Mobility service is curb-to-curb. MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. 2424 Piedmont Road, NE If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. Wheelchairs are defined as three or more wheeled devices. 2424 Piedmont Road NE B. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. 6. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. . Mobility Fares. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Card or the customer must pay cash. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. Additional companions will be allowed on a space available basis. Please tap your Breeze card within 30 days of purchase to activate reload value. Door to Door Assistance is available upon requests (see pages 5 - 6). If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. MARTA is smarta! Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. 404-848-5000 . Same day cancellations are cancellations made on the date of travel. traveltraining@itsmarta.com. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. Reservation or MARTA Mobility Agents name, if concerning a telephone conversation A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. Should an application be denied, the applicant has the right to appeal. Partnership Program. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. University Program. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Mobility Bus If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. MARTA Police (Non-Emergency) 404-848-4900. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. Customers must have correct fare immediately upon boarding in order to ride. PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). If known, nearest cross streets and easily identified pick-up points. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. Name, address and telephone number To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. MARTA Police (Emergency) 404-848-4911. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Small strollers or carts must be securely held and not block aisles or passageways. Riders' Advisory Council; . It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus.