Wates Living Space is proud to work alongside six of our customers to successfully bid for a total of 10m of SHDF Wave 1 funding which will allow retrofitting technologies to be installed in over 1,000 properties. Our approach. Apply to Six Town Housing jobs now hiring on Indeed.com, the worlds largest job site. All rights reserved. Tell us what went wrong, dates applicable to an incident youre complaining about, supporting documents and how you would like us to resolve the matter. Contact a solicitor experienced in council housing disrepair claims to find out more. . crawley borough council housing. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Our collective teams went to great lengths to find innovative solutions to overcome the restrictions caused by both isolation and social distancing requirements. Call-off contract under t. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. Request a FREE property inspection to find out how much your claim is worth. Browsealoud Accessibility News. Housing Enforcement Officers liaise with landlords and agents to fix disrepair. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Housing Disrepair NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. Complete the repairs service satisfaction survey. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. If you have been through both stages of our complaints procedure and are still unhappy with the way we have dealt with the issues you raised, you can ask the Local Government and Social Care Ombudsman (LGSCO) or Housing Ombudsman to review your complaint. Crawley Borough Council Report to Overview & Scrutiny Commission . A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Contact your council if youre not sure. Repairs. Council tenant rights and responsibilities; Our aim is to sort as many complaints as possible at the first point of contact. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Hotjar sets this cookie to identify a new users first session. Content and site Copyright Crawley Borough Council 2020. . Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. Wates Living Space has been appointed to the Tower Hamlets Homes Block Refurbishment framework, a four-year pipeline of housing refurbishment works in East London. We will give you at least 24 hours notice, except in an emergency. These may subsequently be treated as a complaint if we dont deal with the original request. But opting out of some of these cookies may have an effect on your browsing experience. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Your own home. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Wates Living Space has launched a new service to help social landlords to prepare their housing stock to meet zero carbon obligations. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. Crawley Borough Council mobilisation CASE STUDY Project overview Wates Living Space was awarded a 10-year contract to perform housing repairs for Crawley Borough Council and successfully mobilised its team in the middle of the pandemic using virtual communications to help maintain safe, effective social distancing. Completion of the Stage 2 review concludes our complaints process. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. After treatment and removal, the affected areas can be redecorated using anti-fungal paint. Failure to do so could give you grounds to make council house disrepair claims against them. It is usually found in your kitchen below the sink but not always. As your landlord, the council have a legal responsibility to ensure the property you are living in is in good, safe, living condition and are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. You can request it through your 'My Housing Tenancy' online account. They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. It affects one person or a group of people and requires a response. This category only includes cookies that ensures basic functionalities and security features of the website. Write by: . Our letting standard sets out the standard of repair and appearance you can expect when you move in. The repairs below, which are usually a tenant's responsibility, will be carried out by us if we are sure that the repair or renewal is reasonably required, and one of the following apply: The above repairs will not be carried out if the defect is due to the tenant's neglect or negligence. Search forforms on myCrawley to request services or report a problem. How we can help young people in Crawley with housing issues. Tenant and Leaseholders Housing Repairs Review questionnaire. These include: Rent enquiries including difficulties paying your rent Mutual exchange. A fee will be included to meet the cost of registering the charge against the property. List First. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 They don't deal with repairs or anti-social behaviour issues. For further information and guidance see Bogus callers and phone fraudsters. London Crawley Borough Council. Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. 701 were here. The council should repair any damage caused by maintenance or building work. A principal council, a non-metropolitan district council, a local council in south east England, a lower tier local authority, a council with district-level functions and a council with district-level functions in England. We are off to a great start and look forward to working with the Council over the next decade to maintain and improve housing stock in Crawley. This cookie is used to store the language preference of the user. Requesting online means you can: make your request at any time of day or night. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. . If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. These cookies do not store any personal information. four in a bed contestant dies. Crawley Homes has joined NetZero Collective - a nationwide group working together to make a positive impact by reducing carbon emissions. Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or email housingrepairs@enfield.gov.uk. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. You may have to leave your home if major works are needed on the building. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. Employee inductions were then conducted via Skype or in small groups at staggered intervals with social distancing practices applied. Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance tracking system for residents, in a move to enhance customer service and operational efficiency. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Report an empty property. Remove tiling and repair wall behind before retiling; fit . These cookies track visitors across websites and collect information to provide customized ads. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. If you have suffered from illness or injury as a result of the councils failure to take action then you could also make a personal injury claim. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. East Ham Last . Find top links about Crawley Homechoice Login along with FAQs, videos, and more. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. 26 January 2021. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Please use our online form to request a. If the repair is an emergency, you should call us immediately on 01709 336009. Pay for a garage or parking space. You will be offered an appointment for a surveyor to make an inspection, or for a contractor to do the repair. a missed waste collection or reporting problems like flytipping or litter.) We very much look forward to working with the borough again over the next decade, and our priority is to enhance service delivery and working closely with the client to develop a seamless customer journey, ensuring we provide an exceptional service from day one. Wates Living Space set to expand its presence across South Yorkshire, focusing on portfolio of housing repairs and maintenance in Rotherham and Barnsley. This website uses cookies to improve your experience while you navigate through the website. Council housing repairs Report a repair You can request a repair online. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. But in a minority of cases, people pursue their complaints in a way which can either hinder the investigation of their, or other peoples complaint or can cause significant resource issues for the council. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Wates and its social housing energy services partner, Energy Specifics, explore the main challenges now facing the sector. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. All rights reserved. Help with preventing and tackling damp, condensation and mould in your home. Contact us if you cannot make an appointment on 020 8379 1000, or email housingrepairs@enfield.gov.uk. Thank you so much. Complaints should be made as soon as possible after the incident and no more than 6 months from the event or issue being complained about. We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. We value all kinds of feedback. *Contract type: * See about the role. Make sure you see a doctor to get any health issues diagnosed and appropriate treatment prescribed this will provide evidence of your suffering and could strengthen your claim. More details are in our Complaints policy. You can change your cookie settings at any time. Report a repair online Disagreement with a decision where a right of appeal exists, either within the council or externally (e.g. Housing. 1986 Crawley Borough Council election. The LGSCO investigates complaints about councils, including housing allocations and planning issues: Local Government and Social Care Ombudsman Housing Options Team Leader at Crawley Borough Council View profile View profile badges . Confirm Password *. Home; Features; Services; About; Contact; Login; Get Free Demo Housing support and other services in the home for elderly or disabled people. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. The latest news in your inbox every week. This cookie is used to store the language preference of the user. Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. Dear Crawley Borough Council, A contract was awarded by Crawley Borough Council to Mears covering the management of responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April 2020. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. Your council must find you somewhere to live while work is carried out and pay for the cost of this. If this has not been done, email chcompliance@enfield.gov.uk. When requesting a repair, you should tell us: An emergency repair is when there is an immediate danger to health or safety. Wates Property Services has been awarded a place on a 750m decarbonisation framework with procurement body Fusion 21. Posted in . A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 Dealing with a complaint is usually a straightforward process. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . LinkedIn sets the lidc cookie to facilitate data center selection. , sunday market stall hire, neil cavuto female guest today,